Legal Notices

Corporate Information

ThinkMindLabs is an AI Research & Deployment Lab. Pravakta is a product born and operated by ThinkMindLabs.

Intellectual Property Notices

images, and software — is the property of ThinkMindLabs or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

The Pravakta AI Voice Stack, including its ASR engine, NLU engine, LLM orchestration layer, TTS engine, and Co-Pilot Analytics system, constitutes proprietary software of ThinkMindLabs. All rights are reserved.

Unauthorised reproduction, distribution, modification, or use of any content or software from this website or the Pravakta platform is strictly prohibited and may result in civil and criminal penalties.

Trademarks

The following are trademarks or registered trademarks of ThinkMindLabs:

• Pravakta™ — word mark
• Pravakta.ai™ — word mark with domain
• The Pravakta four-dot logo — figurative mark
• AI Stack as a Service™ — descriptive mark
• Co-Pilot Analytics™ — product mark

These marks may not be used without prior written authorisation from Pravakta. Third-party trademarks referenced on this site (e.g. AWS, Azure, GCP, Salesforce, SAP) are the property of their respective owners and are used for identification purposes only.

Third-Party Software Notices

The Pravakta AI Voice Stack incorporates open-source and third-party software components. The following licences apply to components distributed with the Platform:

• Components licensed under the Apache License 2.0 — licence text available on request
• Components licensed under the MIT License — licence text available on request
• Components licensed under the BSD 3-Clause License — licence text available on request
• Components licensed under LGPL — licence text and source code modifications available on request

A full bill of materials (SBOM) listing all open-source components, versions, and applicable licences is available to enterprise customers on request. Contact legal@thinkmindlabs.com.

Pravakta's use of open-source components does not grant any open-source licence rights over Pravakta's proprietary code or model weights.

Export Controls

The Pravakta AI Voice Stack may be subject to export control laws and regulations of India, the United States (EAR — Export Administration Regulations), and other jurisdictions. By accessing or using the Platform, the Customer represents and warrants that:

• It is not located in, under the control of, or a national or resident of any country to which export is prohibited by applicable law
• It is not on any restricted party list maintained by any relevant government authority
• The Platform will not be used for any purpose prohibited by applicable export control regulations, including nuclear, chemical, or biological weapons development

Customers are responsible for compliance with all applicable export and import regulations in their jurisdiction. Pravakta reserves the right to refuse or terminate access where export control obligations so require.

AI Act & Regulatory Notices

6.1 EU AI Act

To the extent the EU AI Act (Regulation (EU) 2024/1689) applies, Pravakta classifies its AI Voice Agents as Limited Risk AI Systems under Article 50 (systems interacting with natural persons). Pravakta complies with applicable transparency obligations.

Customers deploying Pravakta agents are responsible for ensuring that end-users are informed they are interacting with an AI system, except where the context makes this self-evident or the interaction is otherwise authorised.

6.2 India IT Act 2000 & IT Rules 2021

Pravakta complies with the Information Technology Act, 2000 (as amended) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Pravakta is not an intermediary in respect of customer-deployed platform interactions, which are solely governed by the customer's own regulatory obligations.

Indian Regulatory Notices

7.1 DPDP Act 2023

Pravakta is committed to compliance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”). Pravakta acts as a Data Fiduciary in respect of corporate contact data it collects from its website and prospects. For customer deployments, the customer is the Data Fiduciary in respect of all personal data processed through the Platform.

7.2 RBI Guidelines

Pravakta's collections and BFSI-sector voice agents are designed to comply with the Reserve Bank of India's guidelines on fair practice codes for debt recovery agents. Customers in the BFSI sector are responsible for ensuring agent deployment and script content complies with applicable RBI circulars.

7.3 IRDAI Guidelines

Voice agents deployed in the insurance sector must comply with IRDAI guidelines on customer interaction and documentation. Customers are responsible for ensuring script content, disclosures, and interaction flows meet IRDAI requirements.

Dispute Resolution

All legal disputes arising from use of the Pravakta website (pravakta.ai), its content, or information provided herein — separate from disputes governed by a commercial agreement — shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India.

For disputes arising under a commercial agreement (Order Form, Statement of Work), the dispute resolution provisions of those agreements govern. See our Terms and Conditions for details.

For complaints regarding privacy practices, see our Privacy Policy and contact privacy@thinkmindlabs.com.

Miscellaneous Legal Notices

9.1 Website Accuracy

Pravakta makes reasonable efforts to ensure the accuracy and currency of information on this website. However, Pravakta does not warrant that the information is complete, accurate, or up to date. Information may be changed or updated without notice.

9.2 External Links

This website may contain links to third-party websites for reference only. Pravakta does not endorse, control, or accept responsibility for the content, privacy practices, or reliability of linked websites.

9.3 No Legal Advice

Nothing on this website or in any Pravakta publication constitutes legal, financial, or regulatory advice. Customers should seek their own professional advice for compliance obligations applicable to their specific circumstances and jurisdictions.

9.4 Severability

If any provision of these legal notices is found to be unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and all other provisions shall remain in full force.