Connect to Your
Entire Enterprise
Tech Stack
Pravakta's AI Voice Stack connects natively to your CRM, ERP, ticketing, telephony, and BI tools — pushing call intelligence into your systems of record automatically, via native connectors or REST API.
Push call summaries, sentiment scores, QA results, and next-best-action CTAs directly to Salesforce contact records and activity feeds.
Log call activities, update contact properties, create deals, and trigger HubSpot workflows from call outcomes automatically.
Bi-directional sync with Oracle CX — pull customer context before calls, push call outcomes and follow-up tasks after.
Auto-create tickets with call transcript and summary on escalation. Update ticket status from voice call outcomes. Attach call recordings to tickets.
Create incidents, work orders, and change requests from call intelligence data. Map intent-detected issues to ITSM categories automatically.
Push call-originated tickets to Zendesk with full context. Trigger automations based on call sentiment and detected keywords.
Use Twilio SIP trunking or Twilio Flex as the telephony layer. Pravakta handles AI voice processing while Twilio manages PSTN connectivity.
Replace AWS Connect's built-in voice bot with Pravakta AI agents while keeping your Connect routing rules, queues, and reporting.
Integrate Pravakta as an external voice bot within Genesys Cloud flows. Full call recording and reporting via Genesys Architect.
Real-time lookups of customer master data, order status, billing, and contracts from SAP during voice calls. Write call outcomes back to SAP CX.
Pull Dynamics 365 contact and account data to personalise call handling. Push call records to Dynamics activities and update sales pipeline stages.
Any internal system can receive real-time call events via configurable REST webhooks or be queried for context using the Pravakta API gateway.
Build Custom Integrations with the Pravakta API
The Pravakta REST API gives developers full programmatic access to agents, call events, analytics, and configuration — so you can build exactly the integration your enterprise needs.
Authenticate
OAuth 2.0 / API key authentication. Keys generated and stored in your secrets manager.
Subscribe to Events
Register webhook endpoints for call.started, call.ended, transcript.ready, and qascore.completed events.
Query Call Intelligence
Retrieve transcripts, sentiment, QA scores, and summaries via the /calls/{id}/intelligence endpoint.
Manage Agents
Activate, deactivate, or update agent personas and knowledge bases programmatically via /agents API.
// POST https://your-infra/webhooks/pravakta{"event": "call.ended","call_id": "INB-20841","agent": "arya-collections-v2","duration_s": 222,"language": "hi","sentiment": "positive","qa_score": 9.1,"resolved": true,"summary": "Customer called about EMI payment. Agent confirmed ₹4,250 due on 5th. Payment link sent via SMS.","cta": "confirm_payment_link_opened"}
Connected Intelligence.
Measurable Results.
Zero-Touch CRM Updates
Call summaries, outcomes, and follow-up tasks are written to your CRM within 30 seconds of call end — with no manual data entry required from agents.
Real-Time Context Injection
Before each call, the agent fetches the latest customer data from your CRM — account status, last interaction, open tickets — to personalise the conversation.
Closed-Loop Workflows
Detected intent triggers downstream workflows — a "payment received" outcome closes a collection ticket; a "complaint" triggers an ERM case — automatically.
Need a Custom Integration?
We'll Build It.
Our engineering team builds custom connectors for any enterprise system — including legacy on-premise platforms. Most custom integrations complete in 2–4 weeks.